Returns & Exchanges
What is your return policy?
BEAUSÉJOUR has a 14-day return policy: you have 14 working days from the delivery date of your order to return it to our return center for a refund. They must be sent in their original condition (packaging, accessories, label, etc.), using the documents provided in the package.
Do I need to register my return?
You do not need to notify your return on beausejourfrance.com. Simply follow the return instructions included in your package.
Can I make an exchange?
Yes we offer an exchange service. You can return your order for a refund or exchange.
How do I return my package?
You can return your order to us within 14 days of the date of receipt. Items must be returned to us in their original packaging, in perfect condition and accompanied by all accessories and packaging. Please note that all returns must be sent using the prepaid label included in your package. BEAUSÉJOUR cannot be held responsible for shipping costs or lost packages when the order was sent by another carrier.
Do I have to pay if I want to return my order?
You do not have to pay any shipping costs in advance. A prepaid label is included in each package to return your order.
I received my package damaged, what should I do?
If you receive a damaged package, we invite you to keep it carefully, and to take photos of the box. You must then contact our customer service at hello@beausejourfrance.com if you notice an anomaly in the order received.
The item I received has a defect, what should I do?
You must contact our customer service by email or telephone. You have 14 days upon receipt of the order to notify our service of a defect on an item received.
Was my return received?
We will send you a confirmation email as soon as we have authorized the refund of your returned item. We invite you to note the tracking number on the return label of your order, in order to track your return.