Returns & Exchanges
What is your return policy?
BEAUSÉJOUR has a 14-day return policy: you have 14 business days from the date of delivery of your order to return it to our return center for a refund. Items must be sent back in their original condition (packaging, accessories, labels, etc.), using the documents provided in the parcel.
Return address: IDS SUPPLY BEAUSEJOUR FRANCE / 2 LE BREIL 35310 CHAVAGNE
Do I need to register my return?
You do not need to notify us of your return on beausejourfrance.com.
Can I make an exchange?
Yes, we offer an exchange service. Therefore, you can return your order for a refund or an exchange.
How do I return my parcel?
You may return your order within 14 days of the date of receipt. Items must be returned to us in their original packaging, in perfect condition, and accompanied by all accessories and packaging. Please note that all returns must be sent in your parcel. BEAUSÉJOUR cannot be held responsible for shipping costs or lost parcels when the order has been sent via another carrier.
Do I have to pay if I wish to return my order?
Return shipping costs are the responsibility of the customer. You may return your order using the carrier of your choice.
I received a damaged parcel, what should I do?
If you receive a damaged parcel, we invite you to keep it carefully and take photos of the box. You must then contact our customer service department at hello@beausejourfrance.com if you notice any anomaly with the order received.
The item I received is defective, what should I do?
You must contact our customer service department by email at hello@beausejourfrance.com. You have 14 days from receipt of the order to notify our department of a defect in an item received.
Has my return been received?
We will send you a confirmation email as soon as we have authorized the refund for your returned item. We invite you to make a note of the tracking number found on your order's return label so that you can track your return.
